Frequently Asked Questions
Question: Whohou.com sounds too good to be true. What's the catch?
Answer: No catch. It's completely free to use. Enjoy complete transparent reporting on your purchases and referral purchases. As long as you are logged into your Whohou.com account and are completing purchases by clicking on products displayed on Whohou.com, sales and cashback values associated with these sales will be posted to your account.
Question: I have a question regarding a product, who do I contact?
Answer: Whohou.com simply connects the buyers (you) to the sellers, and allows you to earn cashback while you shop online. If you have a question regarding a product, you should contact the seller directly. Whohou.com has very limited knowledge of the products listed on Whohou.com.
Question: I bought something on Whohou.com but don't see it posted to my account, what's wrong?
Answer: There may be a delay in our system receiving data from our partners. Please expect up to 2-5 days to see sales posted to your account. As long as you were logged into your Whohou.com before and during the purchase, cashback will be credited to your account.
For items listed on eBay, a sale must be completed within 24 hours from the initial click time. If you intend to purchase via "Buy It Now", you must complete your purchase within 24 hours from your initial click time to the product from Whohou.com. If you click on "Add to Cart" on eBay, you must check out on eBay within 24 hours. If you make an offer on a product, the Seller must accept the offer within 24 hours from your initial click time. The 24 hour tracking limit on eBay is something that we have no control over. We recommend that you purchase via "Buy It Now".
Question: I bought something on Whohou.com and there's something wrong with it, what do I do?
Answer: When you click on products displayed on Whohou.com, you will be taken to the advertiser's merchant store to complete your purchase. Whohou.com is NOT the seller. Please work with the Seller on any post-sale issues regarding your order.
Question: Do you handle returns and refunds?
Answer: No. When you click on products displayed on Whohou.com, you will be taken to the advertiser's merchant store to complete your purchase. Whohou.com is NOT the seller. Please work with the Seller regarding returns and refunds.
Question: How do I get paid?
Answer: You need to have a valid PayPal account that accepts money transfers from Canada. Whohou.com runs on a net-30 payout schedule. For all sales occurred in January, a payout record will be generated early February and will be processed by the end of February.
Question: Is there a minimum threshold on payout?
Answer: Our threshold is as low as it can be. We'll send you money to your PayPal account even if you've only made $10 dollars cashback. For those of you without a PayPal account, or if your PayPal account does not accept payments from Canadian PayPal accounts, there will be a threshold of $100 on cheques.
Question: Why are there negative (red) records posted to my account?
Answer: Adjustments will be applied and posted to your account for any changes to the original order. For example, if you have made a purchase and received a refund, there will be a negative adjustment posted to your account due to the refund. Similar with shipping adjustments - if you are receiving combined shipping discounts for your order, there will also be negative adjustments posted to your account.
Question: Do my referrals have to purchase something in order for me to receive credit?
Answer: Yes. When you share a product to someone and the person completes the purchase through your link, then you will receive credit posted to your account. If you refer someone to join Whohou.com via your unique referral link (can be found on all pages in My Whohou), you will earn credit whenever your referral makes a purchase on Whohou.com, forever.
Question: How are you able to offer such high cashback rate?
Answer: We have established excellent partnerships with our advertisers. Because we are able to receive top-tier advertising revenue from our partners, we are able to share and give to you a much higher cut.
Question: I sell stuff online and I saw my products advertised on your website. Why?
Answer: We have established excellent partnerships with our advertisers and they have granted us permission to promote the products on their marketplaces. If you happen to participate in one of those marketplaces, your products may show up on whohou.com. You don't get paid less if people purchase your products from whohou.com. We don't interfere with the buying process; we simply bring customers to your product listings on those marketplaces. It's free marketing for you!
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